Refunds and Returns

Refunds + Returns Overview:

At Dooley & Rostron, we want you to love your purchase. If for any reason you're unhappy with it (excluding personalised or made-to-order items), you can return it for a refund or exchange, following these guidelines:

  • Returns must be initiated within 14 days of purchase.
  • Items must be unused and in their original packaging.
  • You're responsible for return shipping costs, which are non-refundable.
  • A receipt or proof of purchase is required for returns.

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 days to your original payment method.

We only replace defective or damaged items. Contact us at for exchange inquiries.

Gift returns will receive a gift credit once the item is returned. If the item wasn't marked as a gift, the refund will go to the gift giver.

Shipping Returns:
Return items to: Dooley & Rostron, 38 King St W, Manchester M3 2WZ. You're responsible for return shipping costs. Consider using a trackable shipping service for high-value items.

Need Help?
For any questions regarding refunds and returns, reach out to us at